Storage Sutton Terms and Conditions for Services
These Terms and Conditions set out the basis on which Storage Sutton provides storage, associated removal services and related activities to consumer and business customers in the United Kingdom. By requesting a quotation, making a booking, paying a deposit, or using any of our services, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must not make a booking or use our services. You are advised to read this document carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company that requests a quotation, makes a booking, or uses our services.
Services means any storage, collection, delivery, packing, removal, handling or related services provided by Storage Sutton.
Storage Facility means the premises or areas where goods are stored under these Terms and Conditions.
Goods means all items that you ask us to handle, transport, or store, including their packaging and containers.
Contract means the agreement between you and Storage Sutton incorporating these Terms and Conditions, any written quotation we issue, and any written variations agreed in writing.
2. Scope of Services
Storage Sutton provides storage services and associated removal and handling services for domestic and business customers. Our services may include collection of goods from your property, transportation to the Storage Facility, storage for an agreed period, and return delivery.
All services are subject to availability, and we reserve the right to refuse any booking or to decline to handle or store specific items at our sole discretion where the items are unsuitable, unsafe, unlawful, or prohibited under these Terms and Conditions.
3. Booking Process
3.1 You may request a quotation by providing full and accurate information about the services you require, including but not limited to the nature and quantity of goods, collection and delivery addresses, access details, dates, and any special requirements.
3.2 Quotations are normally provided based on the information supplied by you. It is your responsibility to ensure that all information is correct and complete. Any omission or inaccuracy may result in additional charges or changes to the services offered.
3.3 A booking is confirmed only when you have accepted our quotation, agreed to these Terms and Conditions, and, where required, paid any deposit or initial payment specified in the quotation. Until then, we may withdraw or amend any quotation at any time without liability.
3.4 Any change to booking details, including dates, addresses, access conditions, or volume of goods, must be notified to us as early as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in revised pricing.
4. Access, Packing and Condition of Goods
4.1 You are responsible for ensuring that access to collection and delivery addresses is safe, legal and suitable for our vehicles and staff. This includes arranging any parking permits, permissions or access codes in advance of the service date.
4.2 Unless specifically agreed as part of the quotation, you are responsible for packing, labelling and securing your goods in suitable containers or wrapping. We do not accept liability for damage arising from inadequate or improper packing by you or your representatives.
4.3 You must ensure that all appliances are emptied, defrosted, dried, and disconnected prior to collection. Any fuel, oil or batteries must be removed from machinery or equipment unless we have expressly agreed to handle them in a particular manner.
4.4 You confirm that all goods are your property or that you have full authority from the owner to store and handle them under these Terms and Conditions. You agree to indemnify us against any claim from any third party who has an interest in the goods.
5. Prohibited and Restricted Items
5.1 You must not submit for storage or removal any items which are illegal, unsafe, perishable, or unsuitable for normal storage conditions, including but not limited to explosives, firearms, ammunition, weapons, gas cylinders, flammable or combustible materials, corrosive substances, toxic or hazardous chemicals, radioactive materials, living plants or animals, food that is likely to perish or attract vermin, cash, bonds, securities, precious metals, jewellery, watches, furs, or items of high individual value.
5.2 We reserve the right to refuse, remove or dispose of any prohibited items found among the goods without prior notice and without liability to you. You will be responsible for any costs, fines, penalties or losses we incur in relation to prohibited or restricted items.
6. Payments and Charges
6.1 All prices are quoted in pounds sterling and, unless expressly stated otherwise, include any applicable value added tax at the prevailing rate.
6.2 Payment terms, including deposit and balance due dates, will be specified in your quotation or booking confirmation. Unless otherwise agreed, removal and initial storage charges are payable in advance of the scheduled service date.
6.3 Ongoing storage charges are normally billed in advance on a recurring basis. You must ensure that payments are made on or before the due date. If payment is not received by the due date, we reserve the right to charge interest on overdue amounts at a reasonable commercial rate and to suspend access to the goods until payment is brought up to date.
6.4 All charges are based on the services requested and the information you provide. If the actual work required differs from the information supplied, we may adjust our charges to reflect the additional time, labour, distance, or materials used. This includes circumstances such as poor access, additional floors, or increased volume of goods.
6.5 If payment is not made in full when due, we may exercise a lien over the goods and, after giving you reasonable notice, we may sell or dispose of some or all of the goods to recover any unpaid charges and reasonable costs associated with the sale or disposal. Any surplus, after deduction of our costs, will be remitted to you where possible.
7. Cancellations and Postponements
7.1 You may cancel or postpone your booking by giving written notice. Cancellation charges may apply depending on the amount of notice given before the scheduled service date.
7.2 If you cancel or postpone more than seven days before the service date, we may refund any deposit paid, subject to a reasonable administration fee where applicable.
7.3 If you cancel or postpone within seven days but more than two days of the service date, we may retain part or all of the deposit or advance payment to cover allocated resources and lost opportunity.
7.4 If you cancel or postpone within two days of the service date or on the day of service, up to 100 percent of the quoted charge may be payable, reflecting the late notice and our inability to reallocate vehicles and staff.
7.5 We may cancel or postpone the services if you fail to make required payments, do not provide necessary information or access, or if it is unsafe or unlawful to perform the services. In such cases, we shall not be responsible for any resulting loss or inconvenience to you, although we will refund any amounts paid for services not provided, less any costs reasonably incurred.
8. Use of the Storage Facility
8.1 You are not normally permitted to occupy or reside in any part of the Storage Facility. Access to stored goods is subject to our access policies, opening hours and security procedures, which may be varied from time to time for operational or safety reasons.
8.2 You must comply with all instructions given by our staff regarding health and safety, security, parking and conduct at the Storage Facility. You must not obstruct access ways, misuse equipment, or act in a manner that may cause damage, nuisance or risk to others.
8.3 You are responsible for inspecting your goods at reasonable intervals and ensuring that they remain in a condition suitable for storage. We are not obliged to move, rotate, or open your containers unless this forms part of a specific service you have booked.
9. Waste and Environmental Regulations
9.1 Storage Sutton operates in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not accept household waste, fly-tipped materials, or items brought to the Storage Facility solely for disposal unless this has been specifically agreed as a separate, chargeable service.
9.2 You are responsible for ensuring that any goods you present for storage or removal are free from contamination, infestation, or hazardous substances. Goods that are contaminated or infested may be refused, quarantined, or disposed of at your expense.
9.3 You must not leave unwanted items, packaging, or waste materials at the Storage Facility unless you have arranged disposal with us in advance and agreed any applicable fees. Unauthorised dumping or fly-tipping will be treated as a serious breach of these Terms and Conditions, and you may be liable for clean-up costs, disposal charges and any regulatory penalties.
9.4 Where we agree to remove and dispose of items on your behalf, we will do so in line with relevant UK legislation and at a charge agreed with you. Title to such items passes to us at the point of collection for disposal, and you warrant that you have the right to authorise their disposal.
10. Liability and Insurance
10.1 We will exercise reasonable care and skill in providing our services. However, our liability to you for loss or damage to goods or property is limited as set out in this section.
10.2 Unless otherwise agreed in writing, our liability for loss or damage to goods while in our custody or control shall not exceed a fair and reasonable amount per item or per consignment, having regard to the nature and value of the goods and the charges you have paid. You are strongly advised to arrange your own insurance cover for the full value of your goods.
10.3 We shall not be liable for any loss or damage caused by events or circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, fire, flood, war, terrorism, civil unrest, industrial disputes, road closures, mechanical breakdown, or criminal acts of third parties.
10.4 We shall not be liable for loss or damage arising from inherent vice, defect or natural deterioration of the goods, or from pre-existing damage, inadequate or improper packing by you, or failure to prepare appliances or equipment as required under these Terms and Conditions.
10.5 We shall not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of sales, loss of business, loss of opportunity, or loss of data, whether arising in contract, tort, or otherwise, even if such loss was foreseeable.
10.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be limited or excluded under UK law.
11. Claims and Time Limits
11.1 Any claim for loss or damage to goods must be notified to us in writing as soon as reasonably possible and, in any event, within seven days of the earlier of collection of the goods from storage or delivery to the destination address. You must provide details of the loss or damage and reasonable evidence, including photographs where available.
11.2 We shall be entitled to inspect the goods and the location before any remedial action is taken. You must retain the goods in the condition in which they were found where this is reasonably practicable.
11.3 If you fail to notify us of a claim within the specified time limits, we may not be liable for any loss or damage that could reasonably have been investigated or mitigated had timely notice been given, unless you can demonstrate that it was not reasonably possible to notify us within that period.
12. Duration and Termination of Storage
12.1 Storage is provided on a recurring basis, usually month to month or as otherwise agreed. Either party may terminate the storage arrangement by giving not less than the notice period specified in your booking or, if none is specified, not less than 14 days written notice.
12.2 On termination, you must ensure that all outstanding charges are paid and that all goods are collected from the Storage Facility by the termination date. If you fail to remove your goods, we may continue to charge storage fees or treat the goods as abandoned and seek to dispose of them in accordance with applicable law and these Terms and Conditions.
12.3 We may terminate the storage arrangement immediately if you commit a serious breach of these Terms and Conditions, including but not limited to non-payment, unauthorised use of the facility, or the storage of prohibited items. In such cases, you remain liable for all charges up to the date of removal or disposal of the goods.
13. Data Protection and Confidentiality
13.1 We will process personal data in connection with the services in accordance with applicable UK data protection legislation. We will use your personal information primarily for administering your account, providing services, and handling payments and communications.
13.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties other than where necessary to perform the services, comply with legal obligations, or with your consent.
14. Variation of Terms
14.1 We may update or modify these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or our business practices. The version in force at the time you make a booking will normally apply to that booking unless a subsequent change is required by law or agreed with you.
14.2 A copy of the current Terms and Conditions will be made available on request. It is your responsibility to review the latest terms where you use our services on a recurring basis.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and Storage Sutton agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a quotation, confirming a booking, or using our storage and removal services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
